Seek Christ in one another; welcome Him into your heart.
Prior to the Christmas holidays, all parents were invited to participate in the Net Promoter Survey, an electronic questionnaire by which the school can periodically assess the level of parent satisfaction in our community. The use of the survey is aligned with one of the goals of our five year plan, that of seeking additional means for soliciting parent feedback and promoting meaningful dialogue.
The following is an overview of the survey instrument and a summary of results. I wish to thank Mrs. Janis DeVore, our Director of Marketing & Development, who administered the survey and compiled all of the data.
From November 16 – December 4, 2011, All Saints Catholic School conducted a Net Promoter survey to measure parents’ overall satisfaction with the school and its programs. The Net Promoter Survey model yields a “Net Promoter Score,” a customer loyalty measurement developed by Fred Reichheld, Bain & Company, and Satmetrix. The metric was introduced in a 2003 Harvard Business Review article, and is used by organizations around the world to measure customer satisfaction.
The Net Promoter Score is obtained by asking parents a single question: “How likely is it that you would recommend our organization to a friend or colleague?” Respondents are asked to rate the organization on a 0 to 10 scale, where 10 is “extremely likely” and 0 is “not at all likely.” Additional follow-up questions are asked to gather specific feedback that can be acted upon to improve an organization’s interactions with its customers.
Based on the responses, parents are categorized into one of three groups:
- Promoters (9–10 rating)
- Passives (7–8 rating)
- Detractors (0–6 rating)
The percentage of Detractors is then subtracted from the percentage of Promoters to obtain a Net Promoter Score (NPS). An NPS can be as low as -100 or as high as +100.
Overall, 186 parents (54%) responded to the survey. In total, 111 survey respondents rated All Saints a 10, and 26 survey respondents rated All Saints a 9. Based on the total number of responses (186), the percentage of Promoters was 74% (137/186).
A total of 30 survey respondents rated All Saints a 7 (10 responses) or 8 (20 responses), and 19 survey respondents, rated All Saints a 3 (2 responses), 4 (1 response), 5 (12 responses), or 6 (4 responses). Survey respondents who rated All Saints in the 0-6 range are considered Detractors. Based on the total number of responses, the percentage of Detractors was 10% (19/186). This gives All Saints a Net Promoter Score of +64.
Click on the following link for Net Promoter Results graph: http://www.allsaintsvaschool.
Positive/Negative Feedback Analysis
Out of the 186 surveys completed, All Saints received 109 positive and 37 negative comments from survey respondents. In the interest of transparency and in the knowledge that you might appreciate seeing how other parents have responded, we are including a summary of these narrative responses. Note: Similar narrative comments representing 2% or less of respondents has been considered statistically insignificant and has not been included in the summary.
In reviewing the data related to negative responses, no more than 6% of respondents shared a concern about one particular aspect of our program. This indicates that there is not a particular challenge or concern that is currently prevalent among the parent population. However, while the data does not convey the need for change in any particular area, it can serve to further inspire the faculty, staff, and administration to refine current practice to even more effectively meet the needs of our students and families.
A. Positive Feedback
All Saints received positive feedback regarding many aspects of the school. Themes voiced by a majority of survey respondents included the following:
- Faculty and Staff – a significant number of survey respondents indicated that they rated All Saints highly due to the caring, concern, dedication, commitment and effectiveness of the teachers and staff.
- School Environment – a significant number of survey respondents indicated that All Saints offers a warm environment and welcoming community.
- Focus on Faith – a significant number of survey respondents indicated that they were pleased with the faith foundation being provided for their children.
- Academics – a significant number of survey respondents indicated that they believe All Saints provides a quality education for their children.
- Leadership – a significant number of survey respondents indicated that they were pleased with the leadership of the school.
B. Negative Feedback
All Saints received negative comments regarding the following issues:
- Projects and Homework – four survey respondents who gave All Saints a 7/8 rating and two survey respondents who gave All Saints a 3 to 6 rating expressed concerns regarding homework. In addition, there were five negative comments concerning projects, resulting in a total of 11 (6%) negative comments related specifically to homework and projects.
- Negative Tone – five survey respondents who gave All Saints a 7/8 rating and three survey respondents who gave All Saints a 3 to 6 rating expressed concerns over what they perceive is a negative tone in the classroom. A total of eight (4%) negative comments related specifically to this issue.
- Uniform – five survey respondents who gave All Saints a 7/8 and one survey respondent who gave All Saints a 3 to 6 rating expressed concerns related to the new uniform. A total of six negative comments were related to the school uniform; the majority of these responses were from survey respondents who rated All Saints a 7 or 8. (3%)
- Class Size – one survey respondent who gave All Saints a 7/8 and four survey respondents who gave All Saints a 3 to 6 rating expressed concerns related to large class sizes. A total of five negative comments (3%) were related to class size; the majority of these responses were from survey respondents who rated All Saints a 3, 4, 5 or 6.
In conclusion, we are very grateful to the many parents who responded to the survey and appreciate the candid feedback we received through the process. The results are, in many ways, an affirmation of what we have together established at All Saints through the years. Of course, the purpose of the survey is to provide us with key information that may be used for future planning. Most importantly, it ensures that we are “in step” with the thinking of the parents and responding accordingly.
As such, we are implementing several specific strategies based upon the feedback. For example, one of the areas that we will focus on in a more strategic manner is that of “tone”. We are committed to ensuring that we always model the level of respect that we strive to foster in our students, thereby creating an environment noted for its level of professionalism as well as a warm and caring atmosphere. Our goal is to provide you with an experience of faith, learning and interaction that you simply will not find elsewhere. Secondly, we will continue our efforts to monitor homework expectations and also create a rubric that clearly outlines procedures and learning goals for all projects.
Again, please know of our sincere gratitude to all who took the time to share their thoughts about their experiences at All Saints. The process has yielded a wealth of insights and observations that are already shaping the life and culture of our school. Most importantly, thank you for choosing All Saints for your family. We are so happy to be in partnership with you as we strive to provide the children with a world-class environment of faith and learning!
Volunteers Needed to Assist Mrs. Hammang with Science Fair
Judges ~ Thanks to those who have already said they could help. Science Fair is February 23. It would take place from 8 am until about 1:30. This includes a lunch after judging is over. The more judges we have, the faster the morning will go. Currently we have a few volunteers; 20 or more are needed.
Set up the afternoon before ~ Mrs. Hammang needs several parents (or high school students) interested in setting up the student projects in the gym the afternoon before (Feb. 22) this involves placing backboards in categories and numbering all backboards. Many hands make light work in this case. Perfect opportunity for high schoolers to earn service hours!! We don’t have many volunteers as of yet. We need parents as well as high schoolers!
Runners ~ Parents are needed to supervise students during the fair, assist Mrs. Hammang with small details the morning of the fair, and chaperone small groups of students between the gym and middle school wing while judging is taking place. We currently have 3 volunteers. One or two more would be helpful.
Breakfast food items ~ Mrs. Hammang likes to offer judges a variety of muffins, bagels, fruits, juices and bottled water before and during the Fair. If you can send in items, let Gina or Val know. Breakfast foods would have to be sent in on February 22, as breakfast is set up very early the morning of the fair. If you would like to assist with set up, or coordinate food donations, let us know.
News from Pope John Paul the Great Catholic High SchoolI
New ‘Shadow’ Program at JP the Great! And, Time to Apply! ~ Considering Catholic high school? Pope John Paul the Great invites rising 9th, 10th, and 11th graders to spend a day on campus to see what life is like as a JP Wolf! Participate in the new ‘shadow’ program by registering at www.jpthegreat.org. ALSO, applications for admission to JP are currently being accepted. All rising 9th, 10th, and 11th grade students are encourage to contact JP soon in order to be included in first-round admission and financial aid decisions. For more information, please visit:www.jpthegreat.org or call: 703-445-0218.
Baseball Camp ~ Baseball players in grades 6 – 11 are invited to participate in the Third Annual Spring Training Baseball Camp at Pope John Paul the Great Catholic High School. Coaches work with players on the fundamentals of hitting, throwing, and fielding. February 18-19 and 25-26. For more information, and to register, please visitwww.jpthegreat.org or contact baseball coach, Brian Dunleavy: 703-445-0331 or firstname.lastname@example.org.
8th Grade Confirmation Announced
Confirmation for 8th grade students enrolled at All Saints Catholic School will take place on Saturday, May 19th beginning at 2:00 p.m. The rehearsal will take place on May 17th at 6:30 p.m. in the school gym. In addition, parents of students who will be confirmed are invited to A Parent Evening of Prayer on Wednesday, January 25th from 7:00-8:00 p.m. in the church.
March for Life
On Monday, January 23rd the students of All Saints will join their prayers with the thousands who will gather in Washington, D.C. at the annual March for Life. As a school community we will pray for an end to abortion and for an increase in respect for the sanctity of life at all stages in our society. While children who wish to attend the March for Life with their parents will be marked as absent, please know that this absence will not affect a child who otherwise would earn “Perfect Attendance” at the close of the year. If your child will be attending the March, please notify his or her teacher via a note by the end of next week.
Tuition Assistance Applications for 2012-2013
Applications for tuition assistance for the 2012-2013 academic year are now available in both English and Spanish at the front office. Again this year the Diocese of Arlington has contracted with FACTS Grant & Aid Assessment Company. FACTS has established an on-line application process that can be initiated through the company website (www.factstuitionaid.com.)
The due dates for applications and supporting documentation are as follows:
High School January 23, 2012
Elementary School March 19, 2012
NOTE: All families with children enrolled in both high school and elementary school will need to submit an application by the January high school deadline.
Please note that ALL applications and supporting documentation must be received by FACTS by the date listed above, not postmarked. Applications are not considered complete until FACTS has received the supporting documentation. Additionally, only those families who are verified by FACTS as having submitted all of the required supporting documentation will be eligible for diocesan tuition assistance.
An overview of the Diocesan Tuition Assistant Program can be found at the following link:
Those families interested in applying for tuition assistance for the Pre-Kindergarten program are invited to complete a separate application available in our front office. As the diocesan tuition assistance program pertains only to those students enrolled in grades K-12, the Pre-Kindergarten assistance program is distinct and managed by All Saints rather than FACTS Tuition.
Open House for 2011-2013 School Year
All Saints Catholic School will host an Open House for prospective parents on Thursday, January 19th beginning at 9:00 a.m. All parishioners and members of the community interested in learning more about the parish school are cordially invited to attend. Following a presentation and introduction at 9:00 a.m., tours of the facility will be provided. For more information, please contact Mrs. Joyce D’Eugenio, administrative assistant, at (703) 393-1490.
Registration Schedule for the New Year
ø Re-Registration for Current Families February 1-15, 2012
ø Application Period for New Students February 8-March 2, 2012
(Including siblings for Pre-K & K)
Spirit Event at Bowl America on Friday, January 27th
Looking for something fun to do with the kids on our day off? We have it covered!
Great fun at a terrific price and guess who benefits the most? . . . That’s right, the best school around. Come on out to the next Spirit Event- January 27th at Bowl America on Balls Ford Rd. between 12 and 8. 10% of the proceeds come back to us. So pack up the gang and have lunch there too. Let’s Bowl up some fun and support us at the same time. It’s a strike with a spare! That’s a win win for us all! See you there. The Bowl America flyer is linked to this week’s newsletter.
Thursday, January 19th Open House (9:00 a.m.)
Friday, January 20th Ms. Coto’s Last Day
Monday, January 23rd End of 2nd Quarter – Adoration & Benediction (2:15 p.m.)
Wednesday, January 25th 8th Grade Parent Evening of Prayer (7:00 p.m.)
Friday, January 27th Holiday: Professional Development Day for Teachers
Coming Home with Student
- BoxTops for Education Activity
- Net Promoter Survey Graph ~ http://www.allsaintsvaschool.
org/index/wp-content/uploads/ downloads/2012/01/ NetPromoterSurveyGraph.pdf
- FACTS Grant & Aid Application ~ www.factstuitionaid.com
- Bowling Spirit Event Flyer ~ http://www.allsaintsvaschool.
org/index/wp-content/uploads/ downloads/2012/01/2011-01- 21BowlAmerica.jpg